TERMS AND CONDITIONS 2025

SimplyPro Removal & Storage Ltd
Company Reg: 16424594
Registered Address: Unit 15 Manor Farm, Tarnock, Axbridge, Somerset, England, BS26 2SL

These conditions set out the terms of the contract between the Removal and/or Storage Contractor (“the Contractor”) and you (“the Customer”) and explain your rights and obligations and responsibilities and those of the Contractor.

1. Interpretation

1.1 Any reference in these conditions to “we” or “us” is a reference to the Contractor. Any reference in these conditions to “you” is a reference to the Customer. Any reference to “Insurance Option” is to the Insurance Option set out in Clause 9A. “Goods” means the goods being removed and/or stored.

2. Quotations

2.1 Quotations include VAT but not other duties or fees. These are the customer’s responsibility.
2.2 We reserve the right to amend the quotation if:

• The work is delayed beyond 3 months of the quote date.

• Costs increase due to currency, taxation, or freight.

• Collection or delivery involves upper floors.

• Additional services are requested.

• Delays or access issues occur beyond our control.

• Parking charges or fees are incurred. 2.3 Insurance cover is only included if specified in the quotation.
  2.4 Booking is only confirmed once written confirmation is issued by us.

3. Work Excluded from Our Quotations

Unless agreed in writing, we do not:

• Dismantle or assemble flat-pack furniture.

• Disconnect or reconnect appliances.

• Remove floor coverings or window dressings.

• Move night storage heaters unless dismantled.

• Move items listed in Clause 4.

• Move items our crew considers unsafe to move.

• Clear snow, ice, or debris from access areas.

4. Excluded Property

We will not remove:

• Jewellery, money, securities, valuable collections.

• Hazardous, infectious, or explosive items.

• Perishable goods, food, drink, animals, or plants.

• Cars, boats, caravans, or items not pre-agreed.

• Owner-packed goods with internal damage.

Any such items submitted without consent will be removed at your risk and may be disposed of without notice.

5. Customer’s Responsibility

5.1 Declare the correct value of goods.
5.2 Obtain necessary documentation.
5.3 Ensure you or your representative is present at both ends.
5.4 Prepare all appliances and furniture for removal.
5.5 Ensure safe, accessible parking within 10 meters. Additional costs apply if not.
5.6 All parking permits or fines are the customer’s responsibility and will be added to the final bill.
5.7 All goods must be boxed properly prior to loading. Failure to do so may result in items being left and will be at the customer’s cost.
5.8 Ensure legal and safe access for the removal team. Any fines or delays due to lack of permission (e.g., loading from the road) are chargeable to the customer.
5.9 It is your responsibility to check the back of the removal vehicle before it leaves. No claims will be accepted for items alleged to be left behind after departure.
5.10 If the team arrives and packing is still ongoing, this causes delays and additional costs will be incurred.
5.11 Free dismantling of furniture is included only if notified at booking. Failure to inform us may incur extra charges. We are not liable for any damage caused during dismantling, especially flat-pack furniture, which is often not designed to be dismantled more than once.
5.12 If keys are not released by 3:00 PM or there are delays in the chain, additional charges apply. These may be passed to the party responsible for the delay, but the customer remains liable.
5.13 We maintain our vehicles to a high standard, but cannot guarantee against unexpected breakdowns or traffic delays. We will contact you immediately in such cases but cannot be held liable. Customers must be fully packed and ready upon our arrival to avoid disruption to our loading protocols.

6. Ownership of the Goods

6.1 You confirm you own the goods or have authority to move them.
6.2 You agree to be liable for costs or claims if this proves untrue.

7. Postponements/Cancellations

7.1 Cancellations are charged as follows:

• 4–7 days before: 50%

• 3 days: 75%

• 1–2 days: 90%

• Less than 24 hours: 100% 7.2 Charges do not apply if you have purchased cancellation protection.

8. Payment of Removal Charges

Unless agreed in writing:

• A 50% deposit is required at the time of booking.

• The remaining balance must be paid on the day of removal before offloading, no later than 6 PM.

• Overdue accounts will incur 2% interest per month.

• We reserve the right to cancel or withhold services if payment is not made.

9. Our Liability for Loss or Damage

9.1 On-site damage: Max £50 per item, reportable before the team departs.
9.2 Goods in Transit: Covered up to £50,000 under our Goods in Transit insurance, subject to terms. Claims must be made within 7 days.
9.3 We are not liable for damage from:

• Fire, war, force majeure, infestation, wear & tear.

• Owner-packed goods unless container shows external damage.

• Furniture not packed/unpacked by us.

• Items with prior defects.

• Mechanical failure with no external impact.

• Animals, plants, food, or perishable items.

9A. Insurance Option

If selected, we will maintain insurance and assist with any claim. Our liability is limited to the amount recovered. Customers must provide required documents for claim processing.

10. Delays in Transit

10.1 All timings are estimates unless agreed in writing.
10.2 Delays beyond our control may result in storage charges.
10.3 Delays beyond 4 weeks allow contract termination with 7 days’ notice. Charges apply for services already delivered.

11. Damage to Premises

Liability for damage to premises applies only where noted on the delivery receipt and confirmed in writing within 7 days.

12. Time Limits for Claims

Claims must be made in writing via email within 7 days to: complaints@simplyproremovals.co.uk. For in-transit damage claims, the first £250 is payable by the customer.

13. Our Rights to Withhold or Dispose of Goods

We reserve the right to withhold or dispose of goods until payment is received. All resulting storage and handling fees are the customer’s responsibility.

14. Subcontracting the Work

14.1 We may subcontract any part of the work without prior notice.
14.2 These terms still apply in full.

15. Storage Services

15.1 Storage is charged weekly in advance.
15.2 Missed payments incur a £25 admin fee.
15.3 After 6 weeks of non-payment, goods will be deemed abandoned and may be disposed of or sold at auction. Sale proceeds will be used to recover debt; any surplus will be returned (if possible).
15.4 Goods will not be released until all charges are cleared.
15.5 We reserve the right to adjust storage fees with 28 days’ notice.
15.6 We may require removal of goods with 28 days’ notice, and will dispose of goods 3 months later if unpaid.
15.7 You may terminate storage with 14 days’ notice. We require 3 months’ notice to end storage.
15.8 If a third party collects your items from storage, we are no longer liable after handover.

16. Whole Agreement

These Terms and our quotation form the full agreement and override all verbal agreements. Variations must be confirmed in writing.

17. Jurisdiction

This agreement is governed by the laws of England and Wales.